Refund policy

Every Still Hour poster is printed to order for you. If something goes wrong, we'll make it right.

Damaged, misprinted or not as described

If your poster arrives damaged, has a print fault, or isn't what was described, contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a free reprint or give you a full refund for that item, whichever you prefer. You don't need to send anything back.

Lost in transit

If your tracking hasn't moved for 10 business days, or your order hasn't arrived 30 days after it shipped, contact us and we'll reprint it or refund you.

Change of mind

Because each poster is printed to order, we can't accept returns or give refunds if you change your mind or order the wrong size. Please check the size before ordering. Frames shown in our photos are for display only and aren't included.

Cancellations

Orders go to print 24 hours after they're placed. If you contact us before then, we'll cancel your order and refund you in full. Once an order is in production we can't cancel it.